30-Day Money-Back Guarantee.
What is our returns policy?
We want you to be fully satisfied with every item that you purchase from All Blacks Shop. If for any reason you’re not happy with any of the items, we will gladly issue a refund or exchange it for another style, size or colour that you may prefer.
You can return the goods by sending them back to us within 30 days of delivery for a full refund of the purchase price, minus the shipping or other charges. The item must be returned in good condition, in original boxes (whenever possible), and with the original packing slip to insure full credit. If you are wanting to exchange for a different size, you are responsible for the return freight, but we will send the exchange at our cost.
Please note that this site operates in New Zealand Dollar (NZD$) as the default currency. We accept other currencies via our payment portals but all refunds, communications and logistics will be administered in NZD. This means that exchange rates, fees and levies must be considered by the customer when using a foreign currency. Orders in a foreign currency will be processed via the exchange rate and fees applicable at the time. This is subject to change and could affect refund values and future prices.
After 30 days the goods will be deemed to have been fully supplied. If you receive a damaged, defective or incorrect item, contact customer service within 10 days of delivery by email [email protected] or phone NZ freephone 0800 4227467 or outside NZ +64 3 222-2050. In the above circumstances, we will cover the return freight cost as well as the replacement freight.
Please supply customer service with your order number, item number and tracking number from your original confirmation e-mail. Customer service will also need your e-mail address and phone number.
All Blacks Shop will make every reasonable effort to replace or credit the item in a timely manner. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
If an Online Gift Certificate was used, the refund amount will be applied to your Online Gift Certificate. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Exchanges will be processed and sent back to you in a timely manner – although the exchange shipping method will be the lowest value tracked option.
Do you have any Returns Exceptions?
Our Standard Return Policy does not apply to all items. The following are our exceptions: Personalised Products, health and beauty products, face masks and Autographed Collectibles. All sales are final for these products. These items cannot be returned.
What is the Returns Process?
To return an item, please send it to:
All Blacks Shop Returns
478 Cranford Street,
For any product or return inquiries:
Phone: 0800 422 7467 (NZ only) or outside of NZ +64 3 222-2050