What is our returns policy?
We want you to be fully satisfied with every item that you purchase from All Blacks Shop. If for any reason you’re not happy with any of the items, we will gladly issue a refund or exchange it for another style, size or colour that you may prefer.
You can return the goods by sending them back to us within 30 days of delivery for a full refund of the purchase price, minus the shipping or other charges. The item must be returned in good condition, in original boxes (whenever possible), and with the original packing slip to insure full credit. If you are wanting to exchange for a different size, you are responsible for the return freight, but we will send the exchange at our cost.
After 30 days the goods will be deemed to have been fully supplied. If you receive a damaged, defective or incorrect item, contact customer service within 10 days of delivery by email [email protected] or phone NZ freephone 0800 4227467 or outside NZ +64 3 222-2050. In the above circumstances, we will cover the return freight cost as well as the replacement freight.
Please supply customer service with your order number, item number and tracking number from your original confirmation e-mail. Customer service will also need your e-mail address and phone number.
All Blacks Shop will make every reasonable effort to replace or credit the item in a timely manner. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
If an Online Gift Certificate was used, the refund amount will be applied to your Online Gift Certificate. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Exchanges will be processed and sent back to you in a timely manner – although the exchange shipping method will be the lowest value tracked option.
Do you have any Returns Exceptions?
Our Standard Return Policy does not apply to all items. The following are our exceptions: Personalised Products and Autographed Collectibles. All sales are final for customized products and autographed collectibles. These items cannot be returned.
What is the Returns Process?
To return an item, please send it to:
All Blacks Shop Returns
10/1 Stark Drive
For any product or return inquiries:
Phone: 0800 422 7467 (NZ only) or outside of NZ +64 3 222-2050
Email: [email protected]