Due to Covid-19, on Wednesday 25th March, New Zealand will go into lock-down. There will be many implications on all of us, and the ability of businesses to operate as they normally would will be impacted, including here at the Official All Blacks Online Store. The great news is that allblackshop.com will remain live for our fans around the world to continue ordering great rugby product!
However, no orders will be shipped until the end of the lock-down period unless we are told otherwise.
We will be monitoring the situation daily to ensure orders can be fulfilled as soon as the opportunity becomes available.
Our online and customer service team are still ready to assist you with your shopping experience. All normal email addresses and contact numbers will be available (we will have less personnel though so if you can’t get through then try again later)
Reminder – WE WILL NOT BE SHIPPING UNTIL THE END OF THE LOCK-DOWN.
SHIPPING DELAYS AND SURCHARGES
Please note: there are delays in some delivery services that are outside our control.
To help prevent the further spread of COVID-19, many flights have been suspended, reduced or cut to affected regions. Because of this, we are seeing a big drop in available capacity and an increase in surcharges with the airlines our couriers work with to send your parcels overseas.
So, to enable us to continue to deliver, we need to suspend normal services during the pandemic, and introduce International Surcharges additional to standard rates. Delivery targets will also differ from normal.
These surcharges will stay in place until airline capacity supply is back to normal, but in the meantime may continue to change.